Refund Policy
Refund Policy – Luxury Trunk Dubai
We offer a 7-day return window. You may request a return within 7 days of receiving your order.
To be eligible, the item must be:
- unused and unworn
- in its original condition
- with all tags and protective packaging intact
- accompanied by proof of purchase
Please note: Items returned without prior approval will not be accepted.
Damages & Issues
If you receive an item that is damaged, defective, or incorrect, contact us immediately. We will review the issue and arrange a replacement or solution as quickly as possible.
Non-Returnable Items
- For hygiene and safety reasons, certain items cannot be returned:
- perfumes and fragrances
- beauty or personal-care items
- accessories that have been worn or used (e.g., sunglasses, watches)
- items that show wear, damage, or missing packaging
- final sale or clearance items
- Custom orders or personalized items are also non-returnable.
If you’re unsure whether your item qualifies, feel free to reach out before submitting a request.
Return Process
If your return is approved, we will provide:
- a return shipping label
- instructions on how and where to send the item