Privacy Policy – Luxury Trunk Dubai

Luxury Trunk Dubai operates this website and store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data. Depending on your interaction with the Services and applicable law, we may collect or process:

  • Contact details: name, billing/shipping address, phone number, email address.
  • Financial information: credit/debit card numbers, payment account details, transaction information, and payment confirmations.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, including purchase history.
  • Communications: information you provide when contacting customer support or otherwise communicating with us.
  • Device information: device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: interactions with our Services, such as navigation and engagement patterns.

Sources of Personal Information

We may collect personal information from:

  • Directly from you: when you create an account, use the Services, or communicate with us.
  • Automatically through the Services: including via cookies, analytics, and similar technologies.
  • From service providers: to enable certain technology or process your information on our behalf.
  • From partners or third parties.

How We Use Your Personal Information

We may use your personal information for purposes including:

  • Providing, tailoring, and improving the Services: processing orders, payments, returns, shipping, account management, product recommendations, and personalized experiences.
  • Marketing and advertising: sending promotions, offers, and displaying ads based on your activity.
  • Security and fraud prevention: authenticating accounts, preventing unauthorized activity, and ensuring safe transactions.
  • Communicating with you: responding to inquiries and maintaining customer relationships.
  • Legal compliance: fulfilling legal obligations, participating in investigations or litigation, and enforcing our terms.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers and vendors: for IT, payment processing, analytics, fulfillment, and customer support.
  • Business and marketing partners: for marketing services or personalized advertising.
  • Affiliates or corporate group members.
  • In connection with business transactions: mergers, acquisitions, or legal obligations.

Third-Party Websites and Links

Our Services may link to third-party websites. We are not responsible for the privacy or security practices of these sites. Information shared on public or semi-public platforms may also be visible to others.

Children’s Data

Our Services are not intended for children. We do not knowingly collect information from individuals under the age of majority. Parents/guardians may contact us to request deletion of such data.

Security and Retention

While we implement security measures, no system is completely secure. Retention of your personal information depends on account maintenance, legal obligations, dispute resolution, or enforcing policies.

Your Rights and Choices

  • Depending on your location, you may have rights including:
  • Accessing, correcting, or deleting personal information.
  • Receiving a copy of your data or transferring it to a third party.
  • Opting out of targeted advertising or the sharing of your personal information.
  • Managing communication preferences.
  • Exercising additional rights in the UK/EEA, including objection, restriction, or withdrawal of consent.
  • We may require identity verification before processing requests and will respond in a timely manner.

Complaints

For complaints regarding our processing of your personal information, contact us at the details below. Residents in the EEA may also contact local data protection authorities.

International Transfers

Your information may be stored and processed outside your country. Transfers outside the EEA/UK rely on recognized mechanisms, such as Standard Contractual Clauses, unless the destination country provides adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with the revised “Last Updated” date.

Contact

For questions or to exercise your rights, contact us at:

Email: luxurytrunkdubai@gmail.com
Address: Dubai, 010, Dubai, DU, AE

For applicable data protection laws, Luxury Trunk Dubai is the data controller of your personal information.