Refund Policy – Luxury Trunk Dubai

We offer a 7-day return window. You may request a return within 7 days of receiving your order.

To be eligible, the item must be:

  • unused and unworn
  • in its original condition
  • with all tags and protective packaging intact
  • accompanied by proof of purchase

Please note: Items returned without prior approval will not be accepted.

Damages & Issues

If you receive an item that is damaged, defective, or incorrect, contact us immediately. We will review the issue and arrange a replacement or solution as quickly as possible.

Non-Returnable Items

  • For hygiene and safety reasons, certain items cannot be returned:
  • perfumes and fragrances
  • beauty or personal-care items
  • accessories that have been worn or used (e.g., sunglasses, watches)
  • items that show wear, damage, or missing packaging
  • final sale or clearance items
  • Custom orders or personalized items are also non-returnable.

If you’re unsure whether your item qualifies, feel free to reach out before submitting a request.

Return Process

If your return is approved, we will provide:

  • a return shipping label
  • instructions on how and where to send the item